GALAX LCD Monitors Warranty Policy
The sharp detail and vivid colors from each and every GALAX LCD panel is made up of millions of tiny pixels; the very building blocks of any image you see on your display, with the ability to project billions of color variations. However, if one pixel no longer functions properly, it will become a bright/dark pixel – displaying a color that is not intended; usually contradicting with the colors around it.
Please refer to the GALAX LCD Monitor Warranty Table below
After Purchase Warranty (Coverage applies to the parts & accessories only; Panel excluded) | 2 Years |
Panel Warranty (Coverage applies to the panel only) | 6 Months |
*Warranty period may differ regionally, please check with your purchase website and local seller.
Monitor Pixel Defect Warranty Policy:
GALAX conforms to the acceptance level of up to either 3 bright pixels or 5 dark pixels. If your panel is within our acceptance level stated, you will not be eligible to claim through our warranty coverage.
Bright / Dark Pixel Definition & Testing Conditions:
To identify non-performing pixels, the monitor shall be viewed under normal operating conditions, preferably in its native resolution, and from a normal viewing distance of at least 50 cm (16 in.).
- If a pixel appears bright/colored within this black imagery, the pixel is defined as a “bright pixel”.
- If a pixel appears black under these conditions, the pixel is defined as a “dark pixel” or a missing subpixel.
GALAX will entertain any warranty request concerning non-performing pixels. However, it should be noted that non-performing pixels are innate within the current LCD panel manufacturing process. As such, GALAX cannot guarantee that the return unit to our customers will be 100% free of pixel defects or have fewer numbers of defects than the accepted standard of non-performing pixels as outlined before.
Dead on Arrival (DOA) Period
We are offering a DOA period of 7 calendar days**, starting from the date of your purchase.
We have the right to claim the costs for any missing parts or any other Customer Induced Damage (CID) which we receive.
Warranty Exclusion for DOA/RMA:
The customer bears the cost of repair/freight for the following:
GALAX reserves the right of all final decision related to the Delivery Service and any disputes. Warranty period may differ regionally, please check with your purchase Site and local seller.