Covering all of World through our leading RMA centre's and utilising the best services not only for Distribution and Retail but the consumer as well, GALAX aims to give the best overall service to its customers.
For technical support, please e-mail to firstname.lastname@example.org
GALAX Graphic Card Warranty Limited warranty.
GALAX (Galaxy Microsystems Ltd )(“GALAX”) hereby warrants their Graphic Card for different regions with different terms to the original purchaser (“Purchaser”), subject to all the terms and conditions as specified herein. This warranty does not apply to auctions, eBay, second hand purchase of products or physically altered or amended. GALAX’s sole obligation under this warranty is to replace or, at its option, to repair, free of charge, all the product’s defective parts.
This warranty is only valid if the product:
Any modification made to the Product must be reversed prior to shipment back to GALAX for warranty service. Product must be in original factory condition to receive warranty service. Determination of damage or defect, as a result of any modifications or overclocking by purchaser, will be at the sole discretion of GALAX. Any charges arising due to modification will be the responsibility of the Purchaser.
Any return shipping fees may, at GALAX’s sole discretion, be the responsibility of the Purchaser if the product is not covered by the warranty.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR TITLE AGAINST INFRINGEMENT, WHICH OTHER WARRANTIES ARE EXPRESSLY EXCLUDED AND DISCLAIMED. GALAX SHALL NOT BE LIABLE FOR LOSS OF PROFITS OR ANY SPECIAL, INCIDENTAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES WHICH PURCHASER OR THIRD PARTY MAY SUSTAIN, EVEN IF GALAX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES OR DAMAGES. IN NO EVENT SHALL GALAX’S LIABILITY EXCEED THE PURCHASE PRICE OF THE DEFECTIVE PRODUCT.
Purchaser acknowledges that the goods sold by GALAX are being used or incorporated into other products or systems, and the ultimate safety of those products or systems are the sole responsibility of Purchaser. Purchaser assumes all risks and liability of use of GALAX products in other products or systems. Purchaser agrees that it and/or its customers are solely responsible and agrees that the use of GALAX products for any purpose related to such services or otherwise cannot in any way be controlled by GALAX, and Purchaser or its customers are responsible for verifying the accuracy and completeness of any information contained in, entered into, or used in connection with GALAX products. Purchaser assumes all risks and liability for use of GALAX products in other product or systems. Third party products and/or systems are including but not limited to motherboards and other system components are not covered by this warranty. In no event shall GALAX be liable for any damages of any kind sustained by Purchaser, any customer of Purchaser, or others for any suit or claim or demand arising from the use of GALAX products.
SOME EUROPEAN COUNTIRES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU.THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM COUNTRY TO COUNTRY. THIS WARRANTY SHALL NOT BE EXTENDED, ALTERED OR VARIED EXCEPT BY A WRITTEN INSTRUMENT DULY SIGNED BY GALAX.
Warranty coverage requires proof of purchase documentation evidencing the date of purchase (sales receipt or invoice), place of purchase, purchase price, item number or ID, and original packaging and accessories. To obtain warranty service during the warranty period, contact the local reseller / distributor or by email email@example.com .
Purchaser pays for shipping product to GALAX for warranty. Customer assumes the risk of loss (insurance from loss or damage) in transit and the returned Products shall become the sole property of GALAX. GALAX warrants that the repaired or replaced Products will be free from defects in material or workmanship for the remainder of the original product’s warranty term.
GALAX reserves the right to inspect and verify the defectiveness of any product returned.
Return to purchaser shipping fees for repaired or replacement product will be paid for by GALAX. Repaired or replacement products will be shipped via a selected Courier.
GALAX reserves the right to change the terms and conditions of this policy without advance notice. Please bookmark and visit this page to view the current Warranty policy.
In keeping with our valued ideology of providing the best customer service and support, we are pleased to offer our customers the GALAX Warranty Program which guarantees prompt, hassle-free RMA replacement for eligible defective products. Please note that, as GALAX strives to honor the best limited warranty in the business, we have made and will continue to make policy changes. Make sure you read this document carefully and check back for updates.
A) Products received by GALAX must arrive in original condition, perform to original specification, and be complete with all original components to be covered by the protection.
B) Please pack the card with proper packaging (e.g. bubble wrap and antistatic bag) in order to prevent damage during transportation of the RMA product to us.
C) Please do not return any product that does not belong to GALAX or has not received RMA approval. We will dispose of the rejected item upon receipt.
D) GALAX's RMA Service to its sub-reseller is limited and we shall not be responsible for the condition of products in the following situations:
1. The warranty period has expired.
2. The original fan/cooler has been removed or modified.
3. Any components have been removed / modified / added on the card.
4. There is physical damage on the card (see below).
5. RMA goods are damaged in transit as a result of improper packing. In this case, it will be treated as "Out of warranty". To prevent this, we ask that customers take care to properly pad and package RMA goods when shipping.
The following are examples of products that would be considered "out of warranty":
Components bumped, bent, or warped
PCB or components burnt
Gold contacts burnt
Gold contact broken
Broken or chipped GPU
Thermal grease for Fan / Heat sink / GPU is missing or not original type of grease
Product Label or series number is missing or destroyed
Added, removed, replaced, or modified cooling devices, e.g. heat sink, fan.
Should you have any questions or comments about our RMA policy, please do not hesitate to contact us via e-mail at (firstname.lastname@example.org), and we will do our best to help you. The terms and conditions above apply to European countries only.
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